IT management strategy and practice
Being responsible for a digital enterprise

May 22
Moscow, Russia
InfoSpace Event Hall
(4 1st Zachatievsky lane, Moscow)

IT Management Forum
is the year's primary industry event aimed at IT management professionals and their business partners

+ Business games/master classes/workshops/panel discussions on trending IT management subjects
+ Award ceremony for top IT management professionals
agenda leader, IT Management Forum
Any smart factories and cities would stop functioning if IT they rely on is not managed. ITMF 2018 is held in the time of deep transformational change, when digital technology is the one that is responsible for reliable and efficient functioning of economy and society. Responding to new challenges, professional IT management domain continually enriches with new methodologies, tools, and experience. For 15 years, our forum has reflected on the most important stages of that evolution and improvement, and today we are ready to reveal the secrets of achieving success in the journey to the digital economy
Anniversary plenary session
Keynote speeches from world-famous gurus, leading Russian experts, and IT management practitioners
Thematic sessions
The classics and
avant-garde of ITSM:
lessons learned from projects, and innovative trends in service management
Enterprise Agile/DevOps
and other management innovations

Digital business management strategy:
architecture, organizational change facilitation, and the human factor
Main topics
IT management strategy in the digital economy
From IT service management to business service management
Agile & DevOps – going to enterprise level
Opportunities and risks of self service
Asset management for the digital enterprise
Digital business architecture
Managing organizational change and human capital in transformational projects
ITMF Awards
An award ceremony for top IT management professionals
Efficient management methods and solutions showcased at the tradeshow by the forum's partners
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Mark Smalley
Kill DevOps
This fast-moving, non-technical, outside-in talk aligns DevOps with Agile, 'sells' the value of DevOps to business executives, finds the weakest link in the value stream (Theory of Constraints), and proposes a zen-like way of working. It includes a section about effective DevOps behaviour.

Effective business-IT behaviour
This interactive session will help you improve business-IT collaboration. After specifying the kind of business value that you want to achieve, you will identify desired behaviour that enables business and IT to co-create more business value from IT investments. Your findings will be captured and compared to findings from previous sessions conducted in more than 10 countries.
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Andrey Zavarzin
From IT management to business management: the new life of ITSM, Agile, and DevOps
When becoming managers, many former engineers realize that mathematics and system analysis are applicable for designing both technological and organizational systems alike. Furthermore, process models used in telecommunications industry, such as eTOM, are very good for structuring operations of any service organization, e.g. of an IT company. And the most surprising, ITSM and DevOps turn out to be not only engineering practices, but also efficient approaches to managing non-IT business processes as well.

We will talk about business careers of yesterday's IT pros, and extending the use of process-based IT practices to business in general.
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Roman Zhuravlyov
All About Updating ITIL – Firsthand
An ITIL update initiative announced by Axelos on November 1, 2017 is going full steam ahead. ITMF 2018 attendees will have a unique opportunity to learn firsthand what has already been done, and what is planned for the future.
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Anton Boganov
Service Ecosystem for Digital Economy
The fact experts from itSMF Russia have stated for years, is obvious reality today: the role of IT in every vertical is growing progressively. IT services have already become a major business asset. Almost every significant activity type, including supply processes, chains, and networks, as well as models of interoperation between product/service suppliers and consumers are being implemented in new ways as a radical transformation of entire industries is going on. A new complex ecosystem emerges, where interoperation and collaboration between nation states and global businesses are widening and growing more complicated. That ecosystem has been named the "digital economy".
Comprehensive IT services rather than products offered as part of them form the basis of the emerging innovation economy, becoming a major factor driving successful global economic, innovation, technology, and humanitarian cooperation. In this environment, it is especially important to push for maximum IT value through end-to-end coordination of IT operations using service approach (ITSM) principles. There is a need to create a service ecosystem with mandatory IT service quality management elements, facilitating cooperation of all stakeholders.
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Dmitry Melnikov
Master Class: IT and Business — Don't Miss Your Chance!
You are professionals in IT. You carry out hardware and software maintenance in a timely and efficient fashion. You understand strategic goals and objectives of your business and contribute to achieving them. That, however, is not enough anymore!
Feasting our eyes on beautiful mountain tops, we lose sight of the beginning of the path the leads up there. We overlook small but essential routine preparatory work preceding the ascent. That way, we lose our chance to reach the top.
In fact, we lose our chance to help business to achieve its objectives. With the modern stringent completeness and urgency requirements for information delivery, there is a need to efficiently perform routine operations to serve your business.
Just try to recall:
- when a lightbulb overhead flickers, what do we do?
- when we need a certificate from HR department, what do we do?
- when we need a reconciliation report from finance, what do we do?
The answer is always the same: we take time to make a decision. It is the routine that steals our resources.
During the master class, we will discuss why and how to optimize typical routine operations. We will consider practices for use in day-to-day operations as well as specific implementations.
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Marina Anshina
How IT service management will change in the digital economy era. A forecast attempt
In the era of digital transformation, when businesses' operations are based on information technology, the requirements for IT service management undergo drastic changes. With the very existence of organizations being now dependent on services, companies are actively looking for new mutually beneficial cooperation models. The basis of those models should be an architectural approach, along with creation and analysis of an efficiency model, as well as new legal frameworks and standards.
Will service approach continue to be at the center of operations and customer experience?
Or will it be replaced by something brand new?
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Yuri Yanushko
Strategy gets eaten by culture
Our company has come a long way to build a self-service system, and at some point instead of offering users a convenient self-service tool, we began to require to use it exclusively. After taking a second look at the solution and re-assessing its value for the employees, we began to cut down on our self-service related requirements, thus entailing significant changes in processes, culture, and IT architecture. This is what we plan to talk about.
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Irina Marcheva
Do you need agile?
With agile development methodologies being a major trend over the last few years in IT and project management, only the lazy would not care to mention them.
Scrum, Kanban, and XP: what are the differences between the major frameworks, and how to select the one that fits your specific company?
We will discuss the adoption of agile by major businesses using specific cases where a part of a company is already living by the new agile paradigm, while the rest is still using old ways. I will share my own experience of solving the cases.
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Dmitry Fedorov
Line management in digital transformation – New roles
In organizations implementing projects using agile approaches, conflicts of interest sometimes arise between line managers, traditional management methods, and objectives of cross-functional teams. Could such conflicts be avoided? In my keynote, I'll try to expand on the answer to that question.
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Tanya Milek
Project management for digital transformation: A hybrid approach
The digital revolution storming the world is changing business strategies and management approaches. About 60% of major global firms are already working on their digital transformation strategies.
The wave is also being caught by Russian businesses focused on cutting edge technologies. In the meantime, the rate of changes in business environment and penetration of IT into all areas of life and business are far outstripping forecasts, requiring new management methodologies.
Previously, we had to choose between Agile and Waterfall, while now the convergence of a number of management approaches under any single project becomes vital for an efficient strategy of performing a digital transformation.
Many organizations are faced with the following questions:
  • What is the way of efficiently implementing hybrid management models by taking advantages offered by each of the approaches to achieve best outcomes and project manageability?
  • How to implement a system for quality control of a transformation project with varying maturity levels of project management?
  • How to integrate project management with company operational activities, making it agile and flexible enough to handle projects of any complexity?
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Yuri Zelenkov
Enterprise knowledge management in Russia: expectations and reality
By all accounts, enterprise knowledge is a key asset in the present-day economy. Still, surveys of actual management tools use (Bain&Company, 2001-2015, more than 1,000 companies from all over the world annually) show that the outcomes brought by knowledge management are far lesser than those from other technologies. From 2011, the number of companies implementing knowledge management has been on a decrease. It is fair to assume that as long as the impact of knowledge is effected through change, the best outcomes could be achieved only by concurrent and coordinated implementation of two practices: change management and knowledge management. To test the hypothesis, a research study was undertaken that included 103 Russian organizations. As a result, the hypothesis proved to be fully correct for privately-owned organizations. At the same time, in organizations owned by the state knowledge does not serve as an efficiency catalyst, and those organizations are less efficient than private ones in all areas.
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Tigran Matinyan
From IT management system to digital business management system
It is well known that systems either evolve or die.
Today, we'll talk about the evolution:
  • How does it happen?
  • What is needed for it to happen?
  • Do you need to hire consultants for that?
  • Does it happen in an organic way, or you need to commit a "revolution", and spend tens or hundreds of millions?
  • Is it really that complicated?
Let's try to answer the questions together, dispel myths, and find simple solutions to complex problems.
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Oleg Skrynnik
Practicing kanban for IT
Master class
Until very recently, "implementing" ITSM was all the rage, and it seemed like every problem could be addressed using a good Service Desk. Now, however, many are enchanted with agile software development, lean manufacturing, and "implementing" DevOps — apparently it's the latter that now offers solutions to all the issues.
Just following the crowd, of course, makes no sense. It must be admitted, however, that the new methodologies suit certain tasks very well! One of the most prominent tools used by present-day IT departments is kanban. Like any other tool, however, it needs to be adopted and used in a right way.
At the master class, the group will do a series of exercises in creating a kanban board, and discuss the kanban method together with the lecturer.
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Maksim Tischenko
Digital processes: the secrets of implementation. Change management during digital transformation
Master class
Digital transformation, digital processes. What does this mean in practice? How is this different from just transformation?
The master class will give a detailed explanation of issues faced during digital transformation, and of the ways to overcome them.
The content will be useful for transforming both business processes and IT departments.
Based on actual hands-on experience, the master class will offer management tips and secrets of a successful transformation.
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Dmitry Rubin
Digital Transformation of (IT)SM: Evolution of Management Technologies
Naumen is a Russian technology company, a software developer. One of our most important tasks is to track modern trends in the development of technologies and their practical application to reduce costs and increase the productivity of enterprises and companies - our customers. We spend a lot on R&D in order to provide our customers with modern demanded solutions. The presentation discusses use cases for solutions based on machine learning technologies, data analysis and total digitalization in IT management.
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Oleg Egorkin
Show Me Your Practices. When Agile Blushes
The effectiveness of any practice depends heavily on the ability of the team and the business to apply it. How do you understand if a team is ready to use it? Does it make sense to adopt practices from teams with a more developed cultural code? What is the specificity of the culture of large organizations? Let's talk about this and many other things during my presentation.
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Valery Shishaev
Agile in ITSM: a true story of business IT transformation
Over the last 5 years, our company has come a complex way from multi-billion losses to a steady revenue growth. To transition from the one state to another, the organization had to implement hundreds of change initiatives, most of them related to IT systems and services. The rate of business environment transformation dictates IT a need to adapt quickly to new situations while adjusting management methods to the current context. In the keynote, I'll outline the evolution history of the IT management system in our company, the use of various Agile methodologies (including Scrum, SAFe, and Kanban), the search of a balance between the speed of development and service quality, as well as some of the encountered issues and ways to address them.
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Vadim Beketov
Digital economy of IT asset management
Responsibilities of any IT department include ensuring performance as well as tracking of all data related to IT assets, both hardware and software. The assets need to be procured and inventoried, with that inventory data to be integrated with accounting, commissioned, and operated reliably and controllably; in fact, there is a need to track and monitor everything that happens to IT assets across their entire lifecycle.
Is it possible to offer integrated automation spanning aspects of both ITSM and ITAM/SAM methodologies in a single product? The keynote will highlight the strengths and limitations of a solution offering integrated tracking and monitoring of data on various types of IT assets (hardware and software) across their entire lifecycle (procurement, operation, decommissioning), as well as the automation of a complex of ITSM and ITAM/SAM processes.
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Alexey Pimenov
Business agility amid the challenges of the 21st century
The keynote will focus on the popular topic of business agility. What challenges are we faced with in the 21st century? What is threatening to knock out of business even cutting-edge agile technology companies, and how to survive such an environment? What are we able and ready to do to be up to the standards of our time?
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Andrey Kislyakov
The "proper" IT infrastructure monitoring
The keynote will highlight the experience of deploying an IT infrastructure monitoring system in Mechel Group's subsidiary companies:
  • Project background.
  • Choosing the technology solution.
  • Project implementation details.
  • Lessons learned: the right and wrong ways to do things.
  • Examples of "interesting" sensors.
  • Features of PRTG monitoring system.
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Lenar Rakhmatullin
IT Service Desk optimization – Technologies and processes
We will discuss the ways people's behavior is going to change as technologies evolve, and the impact of IT services and internal corporate communication technologies are having on that. How expectations of both customers and end users are changing while Service Desk objectives are shifting with the evolution of self-service technologies. Call handling using machine learning technologies. We will present examples of deploying self-service solutions and automating Service Desk tasks as well as offer recommendations based on our experience.
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Evgeny Karasik
How we implemented DevOps. Success formulas based on personal experiences
DevOps is an approach enabling development, testing, and operations departments to implement modern-day business requirements for continuous delivery of software and services by way of ensuring the cooperation of the teams. This definition was born when Micro Focus began to structure its activities around DevOps. Our products are developed using not only established methodologies, but also personal experience of our software engineers. That experience is what we are willing to share with the forum attendees, explaining how DevOps was implemented in our company and using a specific project as an example. We will discuss motivations, as well as technology and organizational details uncovered as part of that transformation. Our experience would be of help to all who consider or implement DevOps, or has already adopted it as a strategy for the development and delivery of software products.
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Ilja Maslenkin
Integration of ITSM and ITAM
In the presentation, we will show you why we at Axios Systems have come to the functionality of managing IT operations and IT assets.
IT problems: yes, they are always here. But what exactly are IT directors facing now?
There are 2 main problem scenarios:
  • How to prepare for a vendor audit (we will give statistics, why audit becomes a problem, answer questions: audit - is it a nightmare or nirvana? How to succeed?)
  • The concept of "Shift Left" (statistics on audits; do we really need an admin or a user can do it by himself? why audit becomes a problem? Let's use the right software so that the nightmare does not happen again and nirvana has come)
What do these problems have in common? People, processes and technologies!
We will talk about the benefits of integrating ITSM and ITAM, show cases and success stories.
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Olga Timasheva
First Steps to DevOps and Software Quality Assurance
A short story about how we started to take steps towards DevOps in the bank, what we were able to automate, what initiatives we plan on for a year, what tools have we chosen, what benefits of our decisions we enjoy, and also about how we implemented QA practices into the processes of continuous integration and delivery.
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Yakov Rutman
ITSM not only for IT, or the advent of the Enterprise Service Management era!
The degree to which the present-day IT sector is automated and digitally transformed leaves seemingly no place where IT and digital technologies could still be applied.
Blockchain, neural networks, machine learning comprise just one aspect of business. All of those is enabled by IT systems which are managed using principles prescribed by ITIL and ITSM. But what about the office? How much do office processes cost? How much time is being spent to achieve results?
And what if we use IT service management tools (methodologies, practices, systems, technologies) to manage the back office?
It's the time for the era of Enterprise Service Management, where service management principles go beyond IT.
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Dmitry Ivanov
What to do so that people forget about the State. The Present and Future of City E-Services
Public services are what almost every citizen faces in his/her life. And this is not only the traditional visit to authority or a My Documents Center to request for a paper, but this also includes "electronic school diary", payment of utility services, medical appointment booking, and other services that have become routine.
How projects for launching electronic services are born and live, how processes of developing necessary infrastructure and user support work, and what the future holds for public services.
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Alexander Kuzmin
Digitalization in Business is Mainstream!
Artificial intelligence is the most promising method for achieving advantages in the era of digital business. Methods are important, but do not forget about the tools that provide the necessary and high-quality leap for the business.
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Alexey Gazizov
Digitalization of Agroholding: From Field to Cashdesk
In the 21st century, in the era of total digitalization, those who are able to make most use of digital tools are more competitive.
Let's talk about how digitalization stepped into the agricultural sector, how deeply digitalization penetrated into the fields and into the pigsties.
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Oleg Vorontsov
How Dashboard Helps Build Trust and Make IT a Business Partner
The first three industrial revolutions vigorously exploited the division of labor. In order for the fourth revolution to happen, people need to learn how to work together again.
Functional isolation of the units is self-reproducing, if you do not make the right management decisions. Initiatives such as DevOps, cloud transformation are aimed at eliminating isolation and its consequences.
But what exactly is the first step to do to bring together positions, agree on a common language and record achievements, not to let them 'slide down'? We have the answer.
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Dmitry Shmailov
A Minute before the Big Bang. How to Get on the Digital Ark
Digitalization is like a big bang that provokes the emergence of a new model of the world. This is not just about business, the new reality will penetrate all aspects of life. Traditional high technologies will no longer be an advantage, but become a necessity for new realities. Achievement of exponential growth in the conditions of economic transformation or business flexibility as a palm of victory.
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Ilja Letunov
PaaS Services: A New Approach to Building a Digital IT Infrastructure
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Attending ITMF 2018 would be invaluable for
  • Business executives and department managers
  • Chief Digital Officers, and chief digital transformation officers
  • CIOs, IT department managers
  • Service managers
  • Team leads, Agile and DevOps project managers
  • Service Desk heads and analysts
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General Partners
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Sponsors of Clever Books
ITMF 2017 photo report
We look forward to
seeing you!
InfoSpace Event Hall
(4 1st Zachatievsky lane, Moscow)