Choose the right IT-course
in the ocean of digitalization
in the ocean of digitalization
Moscow, June 4th, 2019
Infospace Event Hall
(Moscow, 1st Zachatievsky per., 4)
(Moscow, 1st Zachatievsky per., 4)
IT Management Forum –
the main event of the year for IT management
professionals and their business partners
the main event of the year for IT management
professionals and their business partners
Natalia Dubova
ITMF Agenda Director
"Every smart factory or city would collapse, if you don't manage IT, which it rely on. Our forum takes place in the period of profound transformational changes, when digital technology is the one that is responsible for reliable and effective operation of economy and society. Responding to new challenges, professional IT management itself enriches with new methods, tools, and experience. More than 15 years already ITMF has been reflecting the most important stages of this evolution and perfection, and today we are ready to reveal you secrets of how to succeed on the way to Digital Economy."
Major topics
Plenary session
The role of IT in digital business
The role of IT in digital business
Keynotes by leading global and Russian experts and practitioners
Master Class
Discussion
Roundtable discussion
Developing the right Service Desk Strategy, to achieve Customer and User Experience
Mauricio Corona, CTO, Service Desk Institute
(in English)
Achieving User & Customer Experience for your users by using the right strategy and technology is key, In this session you'll learn how companies across the globe are creating their strategies based on the International Service Desk Standards. You'll understand the key criterion to have a holistic view to create an actionable strategy. The main question I've received from the C level like CEO's, CIO's CTO's the last 5 years is, all these topics and best practices are ok but, when my customers and users will perceive all of these supposed benefits? The answer is, by assuring that everything your company is doing, underpins the Customer and User Experience and, the modern Service Desk, is leading the way in this topic.
(in English)
Achieving User & Customer Experience for your users by using the right strategy and technology is key, In this session you'll learn how companies across the globe are creating their strategies based on the International Service Desk Standards. You'll understand the key criterion to have a holistic view to create an actionable strategy. The main question I've received from the C level like CEO's, CIO's CTO's the last 5 years is, all these topics and best practices are ok but, when my customers and users will perceive all of these supposed benefits? The answer is, by assuring that everything your company is doing, underpins the Customer and User Experience and, the modern Service Desk, is leading the way in this topic.
Risk-y management: operational risk minimization in enterprise management system
Moderated by Anton Boganov, itSMF Russia, Axios Systems
How to manage digital transformation risks and use latest technologies for operational risk management
Invited experts:
How to manage digital transformation risks and use latest technologies for operational risk management
Invited experts:
- Anatoly Dikhanov, Digitalization Architect, PhosAgro
- Konstantin Kravets, Chief Auditor, Rusagro Group
- Natalia Novosiolova, Quality of Service Manager, Rusagro Group
- Anton Stepanov, Chief Analyst, Cybersyn
- Victor Khavronichev, Risk Manager, Severstal
- Ilia Sharov, Head of IT Solution Evaluation Department, Technology Risk Management Center, Promsvyazbank
IT for People
Members of IT for People professional community offer to discuss the outlook for internal processes development in the present-day Russian IT.
- Moderated by Arsen Blagov, Director, IT Service Quality Assurance and Management, Rostelecom
- Vladimir Dergachev, Head, IT Infrastructure Maintenance Directorate, Alfa-Bank
- Petr Kuznetsov, Head of Personal Computing Devices Office, Alfa-Bank
- Alexander Averin, HR Business Partner, Rostelecom
Roundtable discussion
ITIL 4 – the first impressions
ITIL 4 – the first impressions
Moderated by Roman Jouravlev, AXELOS
ITIL 4 initial release has happened this February, three months ago. ITSM practitioners have been sharing their opinions since then, discussing benefits and pitfalls of the new version. Guest of the panel discussion will share their thoughts and impressions, as well as expectations from the next publications that are due to be released later this year. You will have a unique opportunity to hear ITIL 4 feedback provided to AXELOS worldwide, to share your own opinions and to have your questions answered directly by the ITIL 4 architects.
ITIL 4 initial release has happened this February, three months ago. ITSM practitioners have been sharing their opinions since then, discussing benefits and pitfalls of the new version. Guest of the panel discussion will share their thoughts and impressions, as well as expectations from the next publications that are due to be released later this year. You will have a unique opportunity to hear ITIL 4 feedback provided to AXELOS worldwide, to share your own opinions and to have your questions answered directly by the ITIL 4 architects.
ITMF EXPO
Интерактивная выставка решений
Speakers ITMF 2019
Show more
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Vasily Slyshkin
Director of Department of architcture development and informatization coordination, Ministry of Digital Development, Communicatins dnd Mass Media of Russian Federation
Director of Department of architcture development and informatization coordination, Ministry of Digital Development, Communicatins dnd Mass Media of Russian Federation
-
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Dr. Mauricio Corona
CTO at SDI
CTO at SDI
Mauricio Corona holds a PhD in Business Administration, a Master's Degree in Information Technology, a BsC in Computer Sciences, besides being an ITIL4 architect and author, he has 20 Official ITIL Certifications as well as COBIT, ISO 20000 & 27000, Prince2 and MCP certifications. This kind of qualifications holds Mauricio as one of the most qualified ITSM world leaders. He's considered by several organizations as one of the Thought Leaders in Technical Support and Service Management, one of the IT Service Management: Top 100 Influencers and Brands and one of the 27 world leaders in IT.
His career has excelled as a true leader in helping organizations to adapt and adopt complete solutions related to Service Management and ITSM in different organizational areas and industries on several countries as well as being a CTO, IT service delivery manager, international speaker in Europe Asia and America, professor at postgraduate programs as well as scientific researcher and international speaker on scientific and practitioners forums.
He is the Chief of Transformation Officer at the Service Desk Institute with headquarters in London, Advisor and board member at BP Gurus with headquarters in Mexico City as well as an executive advisor of people and companies across the globe.
His career has excelled as a true leader in helping organizations to adapt and adopt complete solutions related to Service Management and ITSM in different organizational areas and industries on several countries as well as being a CTO, IT service delivery manager, international speaker in Europe Asia and America, professor at postgraduate programs as well as scientific researcher and international speaker on scientific and practitioners forums.
He is the Chief of Transformation Officer at the Service Desk Institute with headquarters in London, Advisor and board member at BP Gurus with headquarters in Mexico City as well as an executive advisor of people and companies across the globe.
Lean & Intelligent Service Desk, the key to achieve Customer Experience
Achieving the right Customer Experience for your users, it's not only a traditional Critical Success factor, it actually tells you that you are in the right direction. Nowadays, companies are focusing on being lean, agile, having the right management system to handle their processes and practices, besides cybersecurity, compliance, governance, etc. The main question I've received from the C level like CEO's, CIO's CTO's the last 5 years is, all these topics and best practices are ok but, when my customers and users will perceive all of these supposed benefits? The answer is, by assuring that everything your company is doing, underpins the Customer Experience and, the modern Service Desk, is leading the way in this topic. At this session, you'll learn how companies across the globe are getting the best out from best practices and automation technologies to create a delightful customer experience.
Achieving the right Customer Experience for your users, it's not only a traditional Critical Success factor, it actually tells you that you are in the right direction. Nowadays, companies are focusing on being lean, agile, having the right management system to handle their processes and practices, besides cybersecurity, compliance, governance, etc. The main question I've received from the C level like CEO's, CIO's CTO's the last 5 years is, all these topics and best practices are ok but, when my customers and users will perceive all of these supposed benefits? The answer is, by assuring that everything your company is doing, underpins the Customer Experience and, the modern Service Desk, is leading the way in this topic. At this session, you'll learn how companies across the globe are getting the best out from best practices and automation technologies to create a delightful customer experience.
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Roman Jouravlev
ITSM Portfolio Development Manager
AXELOS
ITSM Portfolio Development Manager
AXELOS
IT & Business: 15 years later
It was June 2004. The first OSP IT management conference – known now as ITMF – took place in Moscow. The theme of that conference was "Enterprise IT service management: how to overcome IT and business disunity?"
15 years passed. Let's have a look at how things changed since then. Is there still a disunity problem? What have been done to overcome it in IT and management practice? Have all those standards and frameworks been helpful at all – as many emerged or were updated since then? How is the IT-to-Business relationship seen by ITIL 4 architects? What is the future of IT in business and business in IT?
It was June 2004. The first OSP IT management conference – known now as ITMF – took place in Moscow. The theme of that conference was "Enterprise IT service management: how to overcome IT and business disunity?"
15 years passed. Let's have a look at how things changed since then. Is there still a disunity problem? What have been done to overcome it in IT and management practice? Have all those standards and frameworks been helpful at all – as many emerged or were updated since then? How is the IT-to-Business relationship seen by ITIL 4 architects? What is the future of IT in business and business in IT?
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Olga Pavlenko
digital services development advisor
Charitable Fund Downside Up
digital services development advisor
Charitable Fund Downside Up
Digital services for people with Down syndrome
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Andrew Almazov
Head of Integrated NTI Projects PMO
JSC "RVC"
Head of Integrated NTI Projects PMO
JSC "RVC"
Head of Integrated NTI Projects PMO
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Yana Krukhmaleva
Head of project and risk management system implementation
Gazprom
Head of project and risk management system implementation
Gazprom
Digitalization of Project and Risk Management – Gazprom experience
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Oleg Egorkin
Agile Coach
Rostelecom
Agile Coach
Rostelecom
Management practices in Agilec
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Tanja Milek
Director of Methodology and Unification
Rusagro
Director of Methodology and Unification
Rusagro
Project management in the age of digital transformation
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Anton Boganov
Development Director
Axios Systems
Development Director
Axios Systems
ITSM and ITOM for achieving a high quality of services. Seven principles of ITIL Practitioner
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Nikolay Zenchenko
Head of architecture solutions department
Infogorod
Head of architecture solutions department
Infogorod
Unified SLA engine for multi-phased tasks
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Maxim Grigoriev
Executive Partner
Gartner
Executive Partner
Gartner
Digital transformation strategy – the success arithmetic
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Yuri Masloboynikov
Head of technical support
DIT Moscow
Head of technical support
DIT Moscow
"City solutions": how to automate KPI calculation for external performers
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Aleksander Zykov
Head of ITSM imlementaion
Ingosstrakh
Head of ITSM imlementaion
Ingosstrakh
The transformation of IT processes: from «as was» to service culture
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Andrei Golubev
ITSM methodologist
Ingosstrakh
ITSM methodologist
Ingosstrakh
The transformation of IT processes: from «as was» to service culture
Вернуться к докладчикам
Danila Bechelev
Head of Project Office
ITSK, Gazprom neft
Head of Project Office
ITSK, Gazprom neft
UPiter as a center of ITSM
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Shamil Khairetdinov
Director of logistics, SCM Division
MTS
Director of logistics, SCM Division
MTS
External product as a result of internal problem resolution
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Oleg Kiskin
Head of MTS torgi center
MTS
Head of MTS torgi center
MTS
External product as a result of internal problem resolution
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Nikolay Djatchenko
technical leader of MTS torgi team
MTS
technical leader of MTS torgi team
MTS
External product as a result of internal problem resolution
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Nikita Kardashin
Head of Intellectual Systems Development Department
Naumen
Head of Intellectual Systems Development Department
Naumen
Digital Collaboration Base – Intellectual IT Management
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Leonid Li
Architect of Infrustructure&Technologies area
SIBUR
Architect of Infrustructure&Technologies area
SIBUR
Digital transformation in SIBUR. DevOps practices
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Evgeny Shilov
Consulting Director
Cleverics
Consulting Director
Cleverics
Master Class. Support process optimization for machine learning algorithms usage
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Oleg Skrynnik
Managing Partner
Cleverics
Managing Partner
Cleverics
Master Class. Support process optimization for machine learning algorithms usage
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Pavel Alferov
business practice professor
Moscow School of Management SKOLKOVO
business practice professor
Moscow School of Management SKOLKOVO
Risks and problems of digital transformation projects
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Nikolay Ermakov
Solutions Implementation Director
X5 Retail Group
Solutions Implementation Director
X5 Retail Group
"Agile tomatoes", or how to move from enterprise to agile development in retail business
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Nikolay Ganjushkin
President
Rospartner
President
Rospartner
Digital transformation of IT otganization: shift to smart process management
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Elena Eroshkina
Deputy CIO of technological development
Sportmaster
Deputy CIO of technological development
Sportmaster
The journey of a thousand miles
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Yakov Rutman
Head of ITSM Sale and Development
Softline
Head of ITSM Sale and Development
Softline
IT as a user interface for diigtal business
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Alexander Paramonov
Architect of personal growth
Architect of personal growth
Master class. Systems thinking and emotional intelligence as a base of IT&Business relationship
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Alexander Goncharov
Business Architect
ICL Services
Business Architect
ICL Services
Process mining for the lean-based improvement of service delivery processes
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Matthias Gromann
Businessline Manager
FNT Software
Businessline Manager
FNT Software
IT ASSET Management decoded: The secret chiffre of success!
In a time when each and every marketing department of any company whose software solution is even remotely in touch with the ITIL realm claims to do "IT Asset Management" it is quite insightful to ask: What really is it that makes true IT Asset Management successful? Why do many approaches and CMDBs fail in that domain? What are the real success factors? And why does even your CFO whoop with joy if you do it right? If you have it up to your nose with IT Asset Management failing you then let's look at how you can become a true champion by decoding the secret IT Asset Management chiffre of success!
In a time when each and every marketing department of any company whose software solution is even remotely in touch with the ITIL realm claims to do "IT Asset Management" it is quite insightful to ask: What really is it that makes true IT Asset Management successful? Why do many approaches and CMDBs fail in that domain? What are the real success factors? And why does even your CFO whoop with joy if you do it right? If you have it up to your nose with IT Asset Management failing you then let's look at how you can become a true champion by decoding the secret IT Asset Management chiffre of success!
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Sergey Dovgan
CTO RCIS
FNT Software
CTO RCIS
FNT Software
IT ASSET Management decoded: The processes and details of winning the war against asset entropy
Being able to read the secret chiffre of success of IT Asset Management was just the starter to make you a hero of IT Management! Let's look at the nooks and crannies of a few procedural examples to see what's the differentiator between all-out success and utter failure!
Being able to read the secret chiffre of success of IT Asset Management was just the starter to make you a hero of IT Management! Let's look at the nooks and crannies of a few procedural examples to see what's the differentiator between all-out success and utter failure!
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Alexander Trekin
Regional Director, RCIS
Syncsort
Regional Director, RCIS
Syncsort
Capacity Management in light of DevOps
Title partner
Partners
Exhibition partner
Information Partners
Book partner
ITMF 2018:
Event recap
Event recap
Здесь вы можете узнать какие спикеры принимали участие в BIGDATA 2018
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ARCHIVE
(22 мая 2018)
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(25 мая 2017 года)
XIV Российский IT Management Forum – ITMF 2017
(7 июня 2016 года)
XIII Российский IT Management Forum – ITMF 2016
(4 июня 2015 года)
XII Российский IT Management Forum – ITMF 2015
XV Российский IT Management Forum − ITMF 2018
(25 мая 2017 года)
XIV Российский IT Management Forum – ITMF 2017
(7 июня 2016 года)
XIII Российский IT Management Forum – ITMF 2016
(4 июня 2015 года)
XII Российский IT Management Forum – ITMF 2015
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