, CTO, Service Desk Institute
Achieving User & Customer Experience for your users by using the right strategy and technology is key, In this session you'll learn how companies across the globe are creating their strategies based on the International Service Desk Standards. You'll understand the key criterion to have a holistic view to create an actionable strategy. The main question I've received from the C level like CEO's, CIO's CTO's the last 5 years is, all these topics and best practices are ok but, when my customers and users will perceive all of these supposed benefits? The answer is, by assuring that everything your company is doing, underpins the Customer and User Experience and, the modern Service Desk, is leading the way in this topic.